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Cancellation/Refund Policy

At LOOP BILLING, a product of Inside App Private Limited, we strive to provide the best possible service to our customers. This Cancellation & Refund Policy outlines the terms under which cancellations and refunds may be processed.

1. Subscription Cancellations

  • Users may cancel their subscription at any time by accessing their account settings or contacting our support team.
  • Cancellation requests must be made before the next billing cycle to avoid automatic renewal charges.
  • Once a subscription is canceled, users will continue to have access to the service until the end of the paid billing period, after which the account will be downgraded or deactivated based on the selected plan.

2. Refund Policy

a) Subscription Fees

  • Payments made for any plan are non-refundable after the first 7 days of purchase.
  • Refund requests made within the first 7 days will be processed based on the original payment method.

  • Refund requests will only be considered in the following circumstances:

    • If a duplicate payment was made due to a technical error.
    • If the user has been incorrectly charged due to a system malfunction.
    • If the service was not accessible for a prolonged period due to issues on our end.

b) One-Time Payments & Add-Ons

  • Payments for one-time services, integrations, or additional features are non-refundable once the service has been activated or delivered.
  • If a technical issue prevents access to an add-on, we will work to resolve it or provide an appropriate remedy.

3. Refund Request Process

  • Users requesting a refund must contact our support team with the following details:

    • Registered email address
    • Transaction details (date, amount, payment method)
    • Reason for the refund request
  • Refund approvals are subject to review and may take 2-7 business days for processing.
  • Refunds will be credited back to the original payment method used during the transaction.

4. No Refunds for Violations of Terms

  • If a user is found in violation of our Terms & Conditions, no refunds will be issued.
  • Accounts terminated due to fraudulent or abusive activities will not be eligible for any refund or compensation.

5. Modifications to the Policy

We reserve the right to update or modify this policy at any time. Any changes will be posted on our website, and continued use of our services will constitute acceptance of the updated policy.

6. Contact Information

For any questions or refund-related inquiries, please contact us at:

Inside App Private Limited

City Vista, Fountain Road, Ashoka Nagar, Kharadi, Pune, Maharashtra 411014

Email: insideapppvtltd@gmail.com

Phone: 919561233623

By using LOOP BILLING, you acknowledge and agree to this Cancellation & Refund Policy.